Can it hold my board?
Most likely! Our backpacks are designed to hold boards up to 18lbs. This includes boards of all shapes, sizes and even electric boards! Last updated: Wed, Sep 21 2016 8:25 am EDT
What is “SkateCro”
SkateCro is the term used for the Velcro-grip cutout included with our U-Skate Backpacks. It is industrial strength, adhesive back grip that you apply to either side of your board. Last updated: Thu, Sep 22 2016 8:53 pm EDT
What are “Interchangeable Design Patches”
Interchangeable Design Patches are a full set of customized and interchangeable designs that are included with our U-Design Backpacks. Last updated: Thu, Sep 22 2016 8:53 pm EDT
Can I add extra SkateCro to my pledge?
Definitely. Simply add $5 per SkateCro to your pledge. Last updated: Thu, Sep 22 2016 8:53 pm EDT
Can I add extra Interchangeable Design Patches?
Definitely. Simply add $10 per patch to your pledge. Last updated: Thu, Sep 22 2016 8:53 pm EDT
Can I order an extra backpack under the same pledge?
Definitely. Simply double the pledge amount and account for 1.5x shipping. Last updated: Thu, Sep 22 2016 8:53 pm EDT
What is U-Skate?
U-Skate is the term we use to identify a Unitty Backpack for skateboarding. This backpack will include a SkateCro cutout. Last updated: Thu, Sep 22 2016 8:53 pm EDT
What is U-Design?
U-Design is the term we use to identify a Unitty Backpack for interchangeable designs. This backpack will come with the said amount of full sets of patches. Last updated: Thu, Sep 22 2016 8:53 pm EDT
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.